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FAQ

Q: What payment methods do you accept?

A: We accept all types of payment methods.

Q: How long will it take for my order to be processed and shipped?

A: Orders are typically processed within 3-5 days and shipped via UPS. Once your order has shipped, you will receive a confirmation email with a tracking number. For more information, head over to our Shipping & Returns page.

Q: What if I need to cancel my order?

A: If you need to cancel your order, please contact our customer service team at contact.merakiskincare@gmail.com within 24 hours of your order. If your order has not yet been processed, we may be able to cancel it and issue a refund. If your order has already been processed, you may need to return the item(s) once you receive them.

Q: How do I know if an item is in stock?

A: If an item is out of stock, it will be marked as such on the product page. If an item is in stock, you will be able to add it to your cart and proceed to checkout.

Q: What if I receive a damaged or defective item?

A: If you receive a damaged or defective item, please contact our customer service team at [insert email address or phone number] as soon as possible. We may ask you to provide photos of the damage/defect and will work with you to provide a replacement item or issue a refund.

Q: Do you offer international shipping?

A: We do offer international shipping, However, we do not offer free shipping for orders outside of the US.

Q: What is your return policy?

A: head over to our Shipping & Returns page.

Q: How can I contact your customer service team?

A: You can contact our customer service team at contact.merakiskincare@gmail.com We typically respond to inquiries within 1 hour.

Q: Are your products all-natural?

A: Yes, our products are all-natural and handmade.

Q: Are your products vegan?

A: Some of our products are vegan, while others contain animal-derived ingredients such as beeswax or goat milk. Please refer to the product descriptions for more information on specific ingredients.

Q: How do I use your body butter?

A: Our body butter can be used on dry or damp skin, and is especially effective when used after a shower or bath. Simply apply a small amount to your skin and massage until fully absorbed.

Q: How do I use your body oil?

A: Our body oil can be used on damp or dry skin, and is especially effective when used after a shower or bath. Simply apply a small amount to your skin and massage until fully absorbed.

Q: How do I use your soap?

A: Our soap is made with all-natural ingredients that can be used as a body wash and face soap. Wet your skin or hands, lather the soap, and rinse thoroughly.

Q: How do I use your beard oil?

A: Our beard oil can be applied to a clean, dry beard. Simply apply a few drops to your palms, rub them together, and massage the oil into your beard and skin.

Q: How do I use your shampoo bar?

A: Wet your beard and the shampoo bar, and then rub the bar onto your scalp to create a lather, the design of the shampoo bar is specially created to offer maximum cleanliness and as well as massage to help with blood flow and promote hair growth. Rinse thoroughly and follow with our beard oil. 

Q: Are your products safe for sensitive skin?

A: While we strive to use gentle, natural ingredients in all of our products, some people may still experience sensitivity or allergic reactions. We recommend patch testing any new products on a small area of skin before use, and discontinue use if any irritation occurs. and please feel free to contact us for help.

Q: How long will your products last?

A: Our products typically have a shelf life of 14 months, but this can vary depending on how they are stored and used. To ensure the longevity of your products, we recommend storing them in a cool, dry place away from direct sunlight and using them within the recommended time frame.

Q: Can I use your body butter or body oil on my face?

A: Our body butter and body oil are formulated for use on the body, but may also be used on the face if desired. However, if you have particularly sensitive or acne-prone skin, we recommend using a product specifically formulated for the face.

Q: Do you offer samples of your products?

A: At this time, we do not offer samples of our products. However, we do offer a satisfaction guarantee on all of our products, so if you are unhappy with your purchase for any reason, please contact our customer service team and we will do our best to make it right.

Q: Do you offer gift wrapping or gift cards?

A: We currently do not offer gift wrapping or gift cards.

Q: Do you offer any discounts or promotions?

A: We occasionally offer discounts and promotions to our customers. Please sign up for our newsletter to stay up-to-date on any current promotions or discount codes.

Q: How can I learn more about the ingredients in your products?

A: We list all of our ingredients on our product pages and packaging and are happy to answer any questions you may have about our formulations. You can contact our customer service team at contact.merakiskincare@gmail.com for more information.

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